Frequently Asked Questions

How do I book a flight online?
To book a flight online, search using the flight search box at the home page. Enter the required information, then click the Search flights button. After you have booked your flight, we will send you a booking confirmation email.
What if I miss my flight?
Contact us at 400 828 8966 (within Mainland China) or (86 21) 3210 4669 (from outside Mainland China) or consult the airline staff.
How do I cancel my flight reservation?
If your ticket status is Ticket(s) Issued, you cannot cancel your order, please see the question Can I get a refund if I cancel my ticket?. If you haven't pay for the ticket, you can cancel your flight reservation by clicking on the Account tab located on the right-hand side of the navigation bar at the top of the page. Sign in and select My bookings, then Flights to see your flight order history. Click on the relevant order number to open the booking details page. Click the Cancel order button to cancel your reservation. If you have already pay for the ticket, the ticket is being issued and cannot be canceled directly. If there is Cancel order button on the booking details page, you can apply for a cancellation, but whether the order can be canceled successfully or not is subject to the page prompt and the email notification. If you haven't received the email to inform you that the cancellation is successful in 30 minutes, please check your order status again to see whether it has been changed to Ticket(s) Issued.
How do I pay for my flight?
For international flight reservations, you may pay by credit card using our online system. For domestic flights, you can pay via credit card or PayPal. However, PayPal payment is only available when booking a domestic flight departing more than 24 hours after the time of booking. We do not currently accept payment via cash.
What documentation do I need to get my boarding pass?
For domestic flights within Mainland China, you can check in at the airport counter by showing your passport or valid identification. You do not need to present an e-ticket to get your boarding pass. For flights to or from a destination outside Mainland China, you will need to contact the airline directly to confirm whether other documentation or information, such as an e-ticket number or visa, is necessary. You can obtain your e-ticket number by contacting Trip.com by phone at 400 828 8966 (within Mainland China) or (86 21) 3210 4669 (from outside Mainland China); or by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. .
What is the difference between a full fare and a discounted fare?
Policies vary between airlines. Details are shown during the flight booking process.
Can I modify my ticket?
Tickets cannot be modified online once they have been issued. Please contact Trip.com by calling 400 828 8966 (within Mainland China) or (86 21) 3210 4669 (from outside Mainland China) to change your ticket. Trip.com does not charge a fee for changes made to flight reservations but individual airlines may charge a fee based on their policies.
Can I get a refund if I cancel my ticket?
How to cancel the flight reservation that has not been issued, please see the question How do I cancel my flight reservation?
What if I submit my booking more than once?
If tickets for the same passenger have been issued due to repeat or overlapping bookings (including booking flights that depart on the same day), you will be responsible for any cancellation fees. If you encounter a problem when you submit your payment, please do not submit the payment again. You can confirm whether your booking was successfully made by calling Trip.com at 400 828 8966 (within Mainland China) or (+86) 21 3210 4669 (from outside Mainland China), or by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. .
What is the ticket endorsement rule?
Only passengers purchasing full fare tickets are allowed to transfer between airlines. Airlines involved must also agree to this transfer.
How long after I submit my reservation will my ticket be issued?
Normally, tickets will be issued half an hour after you submit your flight reservation and have paid for your flight.
How do I know my reservation has been confirmed?
We will send you a confirmation email once your reservation has been submitted and received. If you provide a Chinese mobile phone number, you will also receive a text message confirming your reservation.
Which credit cards do you accept?
We accept all major credit cards, including Visa, MasterCard, JCB and American Express.
How to book child or infant tickets online?
Children are categorized as 2-11 years old, and infants as over 14 days and under 2 years old. For each child or infant added to a booking, an adult (usually classed as 18 or over) must also be added. Please note that our system does not currently provide the option to add both children and infants to a single booking. If you are traveling with both infants and children, please make separate bookings with one adult passenger per child/infant. Some airlines do not allow the online booking of child or infant tickets. If this is the case, you may have to contact the airline directly to make a booking. Please note that our system currently only allows either children or infants to travel on the same reservation. If traveling with both infants and children in the same group, please make separate bookings with one adult passenger per child/infant. Some airlines do not allow us to sale the child/infant ticket online. You may need to contact the airlines to book it.
How far in advance can I book a flight?
You can book domestic flights 180 days in advance and international flights 365 days in advance. Tickets must be paid for to lock in the price quoted. Prices quoted for flights departing a month or more in the future are estimations based on previous trends in ticket pricing and, if not booked and paid for, must be confirmed closer to the departure date. Airline company scheduling is prone to change without much notice and discounted fares will also change accordingly. While Trip.com strives to provide the best discounts to its customers and update online ticket prices as quickly as possible, advertised discount prices are subject to change occasionally.
Are there rules regarding liquid carry-on items on flights?
In general, liquid carry-on items are prohibited. Small amounts of liquid for personal use are allowed as follows: capacity of each item must not exceed 100 ml (3.4 oz); all items must be placed within a re-sealable transparent plastic bag of a maximum capacity not exceeding 1 L (33.8 oz); all items are subject to security checks. Passengers with infants may request directly from airlines at the time of ticket purchase that free liquid milk products be served on their flights. For details, please refer to individual airline policies and regulations.
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