Privacy Policy

This Privacy Policy, together with our Terms Of Use, sets out the approach that we at and/or take with regards to the collection and handling of any identifiable information about you, and applies to all websites (including any affiliated sites), mobile apps, and other services operated by us (hereafter collectively referred to as the “Services”). We understand that providing information online involves a great deal of trust on your part. We take this trust very seriously and make it a high priority to ensure the security and confidentiality of the personal information you provide us when you visit our website or use our Services. Before providing us with your personal information, please read this Privacy Statement carefully to learn about our privacy practices.

This Privacy Statement applies to information about you as an identifiable person that and/or collects from, or about you. This Privacy Statement does not apply to anonymous data that cannot identify you in any way. This website may contain links to third-party websites. is not responsible for the privacy practices or the content of these third-party websites. We recommend that you carefully read the privacy statements of such sites. and/or collects and uses the information you provide to us directly in order to provide you with the services you request. For example, you may provide us your name, gender, birthday, mobile number, email, and other information when you register a account. When booking flight or train tickets, or using our car rental service, you may provide passenger names, genders, ID document numbers and the contact person’s name, mobile number, email and delivery address, as well as other information. When booking hotels and tickets for tourist attractions, you may provide the travelers’ names, contact person’s name, mobile number, and email, etc. When paying for travel products, you may provide your bank card number, the mobile number previously provided to the bank, or your credit card number, cardholder name, expiry date, etc. In order for us to customize the services we provide you, we may also collect information about your travel plans and preferences which includes your meal requirements, departure date, check-in and check-out times, seat choice, ticket choice, insurance choice, and your selection of other services (such as car rental, attraction tickets, and travel guides, etc.) provided by and/or If you need to get in touch with our customer service team, or reach out to us through other means (such as through social media) we will collect information from you there too, such as your name and contact information. You may also participate in referral programs or sweepstakes. Doing so will also mean providing us with your name and contact information. In addition to this, you can provide us with feedback or ask for help with using and/or’s travel services. You may be travelling with other guests or make a booking on someone else’s behalf, in which case you will provide similar details to However, we would like to remind you that it is your responsibility to ensure that the person or people whose personal information you have provided are aware that you’ve done so, and have agreed to your sharing of their personal information with for these purposes. and/or collects some information about you automatically.

Where and/or processes your personal information as allowed by law or with your consent, will store your personal information i) only for as long as is required to fulfil the purposes mentioned previously, ii) until you object to our use of your personal information (where and/or has a legitimate interest in using your personal data), or iii) until you withdraw your consent, whichever is applicable. However, if is required to retain your personal information by law or in order to address legal claims, will retain your personal information until the end of the legally required period or until the claims in question have been settled. We may share your booking information, account information, device information, and location information with affiliate companies within our corporate family and third parties, such as the partners detailed below, to ensure the successful provision of services to you.

What are My Rights?

If you wish to delete your and/or account information, you may call our customer support noted on and/or’s official website, and follow the instruction to be put through to a customer service specialist who will help you delete your account information after completing a verification process. After the deletion, we will no longer collect, use, or share any personal information related to this account. You can request that we delete your personal information if you no longer want us to use your information to provide Services to you. In addition, you can request access to your personal information, request that any inaccuracies be corrected, and request that comments or explanations be added to records about you. You may also request that we transmit to another service provider (where technically feasible) copies of your personal information that is structured and in machine-readable format. Finally, you can ask us not to collect or use your personal information for certain purposes, or you can ask us to either refrain from sharing your information with, or specifically ask that we do not provide your personal information to, a third party. The rights listed above may not apply in all cases. For example, if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping, we may not be able to delete all of your personal information, in which case we will inform you of the relevant exceptions. We will respond to your above requests without undue delay. and/or reserves the right to take reasonable steps to verify customer identity before taking further action on your request. To address any privacy or security questions or concerns, or to make any of these requests, contact us with details about your request at This email address is being protected from spambots. You need JavaScript enabled to view it..

We are committed to investigating and resolving complaints about our collection or use of your personal information. To make a complaint, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Clearly provide the following information to help us address the issue effectively: • The specific data privacy complaint (please provide as much detail as possible including country, your understanding of the data privacy infringement, and redress requested); • Your full name and how we can contact you; • Any previous correspondence on this specific data privacy issue. If you are a resident of the European Union, and if you are not satisfied with our resolution of your complaint, you may complain to an applicable data protection authority where you live or where you believe a breach may have occurred, as the case may be. We aim to resolve all issues in a timely manner, or as mandated by applicable law, but if this is not possible because a more detailed investigation is required, we will keep in regular contact with you to ensure that you are kept informed of the resolution of your matter.

This website is not intended for anyone under the age of 16 years old. If you are under 16, you may not register with, or use this website.

In connection with fulfilling your travel requests for disability considerations and dietary preferences, some information you provide us may be considered as “special category” personal information. Any processing of such information by is based on the consent you grant at the time of collection. and/or will modify this Privacy Statement when necessary. Please understand that we may revise this Privacy Statement at times as we consider appropriate. We will note the date of the latest update of this Privacy Statement and the update will take effect when it is published. Without your explicit consent, and/or will not reduce your rights under this Privacy Statement. and/or will prominently post major changes made (for example, for changes concerning certain services, we will inform you via email of the specific changes in the Privacy Statement). Therefore, you should review this Privacy Statement periodically to keep up with our most current policies.

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